The Cake Shop

Questions?

Everything you'd want to know before your cake arrives at the door.

Delivery

How far ahead do I need to order?⌄
Place your order at least 24 hours before you'd like it delivered. This gives us time to bake and finish it properly, not rush it.
Can I choose a delivery time?⌄
You'll pick a delivery date when you order. We'll confirm the window with you once your order is in so you know when to expect us.
Do you deliver to my area?⌄
We cover a set range of delivery areas around our kitchen. Check your postal code on the home page to see if you're covered before you order.
What if I'm not home when the cake arrives?⌄
Let us know a safe spot or an alternate contact at your address when you place the order, so your cake is left somewhere cool and secure.

Customization

Can I add a message or custom design?⌄
Yes. When you order, you can tell us the occasion, any wording you'd like on the cake, and colour or flavour preferences.
What sizes are available?⌄
We offer a Single Layer Cake that feeds 4–6, a Two-Layer Custom Cake that feeds 10–12, and a Three-Tier Celebration Cake that feeds 20 or more.
Can I request a specific flavour or filling?⌄
Browse our menu for the flavours we regularly bake, then note your preference when ordering. We're happy to talk through options for your occasion.

Payment

How do I pay for my order?⌄
Payment happens on our checkout page once you've selected your cake, size, and delivery details. Full pricing is shown there before you confirm.
Can I change or cancel an order after paying?⌄
Reach out as soon as possible if you need to adjust something. Because cakes are baked fresh to order, changes are easiest the earlier you let us know.

Ordering & Account

Do I need an account to order?⌄
You can log in to track your orders and save your details for next time, which makes reordering a favourite cake quicker.
Where can I see my order status?⌄
Your dashboard shows each order with its current status, along with a reorder option for cakes you've loved before.
What if my question isn't answered here?⌄
Send us a note through the contact section on our home page and we'll get back to you with the details you need.

Ready to order?

Pick your cake, choose a delivery date, and we'll handle the rest.

Start your order →