Frequently asked questions

You can book for the next hour or schedule for a later date and time. Enter your pickup location, date, time and how long you'll need the driver, and we start matching right away.

Yes. When you book, you choose whether you need the driver for a set duration or for a one-way or round trip. The vehicle type and duration you select are confirmed before a driver is assigned.

Cost depends on vehicle type and whether you're booking by the hour or by trip. The breakdown for each option is shown on the pricing page before you confirm.

Payment is completed at checkout after your booking details are confirmed — date, time, duration, location and vehicle type. You'll see a summary of everything before you pay.

Every driver on Chalak has a verified license and is listed with their availability. We match your booking to a driver who is free for your date, time and location.

Yes, this is a driver-booking service — you provide the vehicle, and we provide the driver matched to your booking's vehicle type and duration.

Yes. You can update the date, time, location or duration from your dashboard as long as a driver hasn't already been dispatched for the original booking.

You can cancel from your dashboard. If a driver has already been assigned, cancelling as early as possible helps us keep them available for other bookings nearby.