Support / FAQ

Questions, answered plainly

No fine print, no surprises — here's what people usually ask before their first ride.


Booking

How do I book a ride?
Enter your pickup and dropoff location on the home page or in the app, confirm your fare estimate, and request a ride. You'll see a driver get matched to your trip right away.
Can I book a ride in advance?
Yes — enter your pickup and dropoff details along with your preferred date, and your booking will be queued for that time.
What if I need to cancel?
You can cancel a booking from your dashboard before the ride starts. Check your booking status there for the latest details on your trip.

Pricing

What's the difference between Single Ride, Ride Pass, and Monthly Unlimited?
A Single Ride covers one trip within the service area, up to 15 minutes. A Ride Pass gives you 6 rides to use within 30 days at a 10% saving per trip compared to booking single rides. Monthly Unlimited gives you unlimited rides for 30 days anywhere in the service area. Full details and current pricing are on the pricing page.
How is my fare calculated?
Fares are based on distance, estimated time, and the ride type you choose. You'll always see an estimate before you confirm a booking.
Where do I pay?
Checkout happens on the pay page, where you'll see your ride summary and fare estimate before confirming payment.

App & account

Do I need an account to book?
You can leave your details through the contact form to get started, but creating an account lets you track bookings and ride history from your dashboard.
Where can I see my past and current rides?
Your dashboard shows your current booking with live status, plus a simple history list of past rides with route and date.

Service areas

How do I know if my area is covered?
The home page shows our service area map and a list of covered zones. If your pickup or dropoff falls outside it, the booking form will let you know.
Can pickup and dropoff be in different zones?
As long as both points fall within the service area shown on the map, your trip can cross between zones.

Still have a question?

The quickest way to get an answer is to start a booking — you'll see your fare estimate and details before you confirm anything.

Book a ride